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Product Repair

Products Repair


1. Contact with RMA engineers to get the RMA number

2. Download and fill out the form " RMA from"

3. Ship the RMA products to us with the RMA number outside the packaging box.

4. RMA department deals with testing and repairing,usually this will last 1 to 2 weeks.

5.Repaired products are returned to the customer,if additional charges are incurred,customer needs to arrange the payments.


Contact information of RMA engineers


Service Hotline: 400-100-8358

Email: rma@realtimes.cn

Fax:     86-10-84277975


Product return mailing address:


Room 1101,Block B, 20th Heping Xiyuan, HePingxi Street, Chaoyang District, Beijing 100013,P.R.China


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